Privacy Policy

1. Introduction

GenieBot is an AI chatbot builder for sales, customer support, and user engagement. We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

We recognize that privacy is an ongoing responsibility, and we may update this policy from time to time as we adopt new practices or enhance our services.

2. Contacting Us About Data Protection

If you have any questions about our privacy policies or wish to exercise your privacy rights, please contact our dedicated Privacy Team:

Privacy Team Contact Information:

GenieBot
Cybrient Technologies SA
Rue Liotard 6, 1202 Geneva, Switzerland
[email protected]

3. Information We Collect

We collect the following types of personal information:

• Personal Information: Name, email address, phone number, job title, employer name, and other details provided during account creation or service usage.
• Usage Data: Information such as IP address, browser type, operating system, and pages visited.
• Cookies: Data files stored on your device to enhance user experience. See our Cookie Policy for more details.

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our services.
• To communicate with you about updates, promotions, and support.
• To analyze and improve our website and user experience.
• To comply with legal obligations.

5. Sharing Information with Third Parties

We do not sell your personal information. We may share it with third parties in the following cases:

• To comply with legal obligations.
• With service providers who assist in delivering our services, under strict confidentiality agreements.
• In connection with business transitions, such as mergers or acquisitions.
• To address emergencies or enforce legal rights.

6. Use of the GenieBot Website

Our website collects certain information automatically, including IP addresses, browser types, and user interactions. This data helps us improve our services and diagnose technical issues. We also use cookies and similar technologies to enhance your browsing experience.

7. Data Storage and Retention

Your personal data is stored securely on servers hosted by reputable providers. We retain data for the duration of our business relationship with you and may retain certain data for historical or analytical purposes thereafter. Upon verified request, personal data can be deleted.

For more details about data storage, retention, and your rights, please contact us at [email protected].

8. Transferring Personal Data Internationally

Your information may be processed outside of your country, including in the United States. We implement safeguards, such as standard contractual clauses, to protect your data in compliance with GDPR and other applicable laws.

9. Data Protection Mechanisms

We employ industry-standard security measures, including:

• Encryption: Data is encrypted in transit and at rest.
• Access Control: Role-based access ensures only authorized personnel can access sensitive data.
• Rate Limiting: Protects against abuse by limiting the number of requests per user.
• Domain Allowlist: Restricts where chatbots can be embedded for added security.

10. Your Rights

As a data subject, you have the following rights under GDPR and other privacy laws:

• Right to be informed.
• Right of access to your data.
• Right to rectification of incorrect or incomplete data.
• Right to erasure of your data, subject to legal obligations.
• Right to restrict processing.
• Right to data portability.
• Right to object to certain data uses.

To exercise these rights, contact us at [email protected].

11. Use of Google Workspace APIs

GenieBot uses Google Workspace APIs for certain functionalities. We do not use data from these APIs to train AI models or for any purpose other than providing specific features within our service.

12. Changes to This Policy

We may update this policy periodically. Changes will be communicated via email or updated on this page.

13. Questions, Concerns, or Complaints

If you have any questions, concerns, or complaints, please contact us:

GenieBot
Cybrient Technologies SA
Rue Liotard 6, 1202 Geneva, Switzerland
[email protected]